Mike Hendon


Personal Details
Address:44 Watson Way, Basingstoke, Hampshire. RG23 8AN
Phone:+44 (0) 7876 396 801
Current Position:Security Analyst
Personal Skills:Good team player with strong communication skills
Technical lead with experience of mentoring staff
Ability to work under pressure within deadlines
Work Summary:I have a total of 19 years experience in the IT industry of which 7 years were in the banking sector (Reuters & Nomura) where I supported 1000+ mission critical servers (out of an environment of 4500+ servers) including trading systems (equities, etc...) on a 24/7 basis, where the right diagnosis of a problem and subsequent fix is required as fast as possible.
In addition to handling Crisis Bridges, my experience covers designing, installing and maintaining critical infrastructures and SAN environments as well as managing the infrastructure and recommending methods for reducing risk and improving availability and reliability.
Tuning new and existing installations to eliminate bottlenecks ranging from software (OS/DB) to hardware (memory, network and SAN etc…).

Technical Skills

Certifications:RHCSA (170-040-877)
Linux:RedHat (to RHEL 8.4), Fedora & CentOS Administration.
Virtual:VMware ESXi, vSphere, vCenter, VirtualBox
Sun(OS):Solaris 8-11 Installation & Administration.
Microsoft:Windows (Desktop to 10 and Server to 2012), AD & Remote Access / VPN
Cluster:Oracle Solaris Cluster to 4, Veritas Cluster (VCS) to 6, ClusterLabs
Veritas:Netbackup, Disaster recovery, VxVM & VxFS
Storage Tools:Veritas Volume Manager, ODS/Solstice Disk Suite/SVM, QFS, ZFS.
Networking:TCP/IP, Firewall, Router configuration, Intranets, Extranets, Remote access, DNS (Bind/gdnsd), DHCP, NIS, NFS, Samba, Wireless 802.11a/b/g/n, LDAP
Sendmail/Postfix:Installation and configuration.
Shell scripting:Bash, Ksh, etc...
Office:StarOffice, MS Office.
Security/Audit:SSH, VPN, AIDE, sudo, RBAC, Kerberos
Monitoring:BMC Patrol, Quest Foglight, syslog-ng, Nagios, Splunk
Service Desk:ServiceNow, BMC Remedy 7-8, Jira, Bugzilla

Work Profile


Feb 2018 –


ServiceNow, United Kingdom

Position:Staff Systems Engineer

August 2016 – Feb 2018


ServiceNow, United Kingdom

Position:Technical Duty Officer
  • Act as the incident and crisis manager in situations that require orchestration of effort between multiple teams to resolve time-critical situations
  • Follow up on post incident reviews and drive organisation wide change to prevent issues from happening again
  • Handle escalations from the Site Reliability Engineering(SRE) team in an attempt to resolve issues before they become a crisis
  • Provide technical leadership for the SRE, who are responsible for the availability and performance of ServiceNow's cloud platform

July 2013 – July 2016


SamKnows (via Southnet Ltd 2013-2015), United Kingdom

Position:Unix/Linux Consultant (2013-2015)/Senior Systems Engineer (2015-2016)
  Project work - including:
  • Implementation of Puppet across the global estate
  • Setting up Nagios and integrating it with Puppet for reliable deployment and monitoring
  • Using RRDtool to help analyse perfomance
  • Setting up LDAP/Kerberos
  • Enhancing reliability with DNS based failover using gdnsd
  • Maintain 500+ servers globally
  • Liase with partners and datacenters for server upgrades, additions, and decomissions
  • Fault finding across a complex environment

January 2011 – June 2013


Nomura (via Southnet Ltd), United Kingdom

Position:Unix/Linux Consultant
  BAU and on-call responsibility for:
  • over 4500 linux and solaris servers in the EU
  • a large multi-site VMware estate
  • several VCS clusters
  • global DNS infrastructure
  • Kerberos
  • NIS
  • Team and procedural documentation on the site Twiki
  • Mentoring interns and graduate new team members
Project work included
  • Migrating services to new datacenters where most services went onto new hardware and any servers that were physically moved were upgraded to the new Global Build
  • Migrating servers to upgraded storage with minimal downtime and often with no reboots required
  • Various remediation works across several weekends as issues were identified and fixes put into place, again with minimal downtime
  • Coordinating and conducting DR tests for the business units
  • Assisted Engineering in the specification, architecture, and deployment of multiple system integration initiatives, including direct responsibility for engineering parts of several solutions

April 2010 – September 2010


Monitise Group Ltd (via Southnet Ltd), United Kingdom

Position:Solaris Consultant
 Designed and implemented a new backup solution based on Symantec Netbackup and using LTO5 drives for speed and native encryption.
Migrated several standalone systems to a new corporate cluster to increase reliability

July 2009 – January 2010


Rank Interactive/Blue Square (via Southnet Ltd), United Kingdom

Position:Solaris Consultant
 Created a custom JET wrapper to rebuild the various datacenters including the separation of PCI and non-PCI environments, including Sun Cluster 3.2u2, automated LDOM and zone installs.
Implemented a role based access control (RBAC) policy.
Migration from NIS to LDAP.
System auditing, including the installation and configuration of AIDE.

August 2008 – June 2009


EDS (via Southnet Ltd), United Kingdom

Position:Solaris Consultant
 Implemented a custom JET wrapper to build a new production environment, including Sun Cluster and zones.
Assisted with the migration to the new production environment.
Created a JET wrapper to build RAC ( on Sun Cluster in under 4 hours - from initial system boot to a database running under RAC.
Involved in various projects in all stages from design, writing the code, peer review, implementation and support.
Live upgrade of existing servers either to a newer Solaris release or patch cluster.
Setup 2 Oracle RAC clusters across 2 M8000s on the primary site and a RAC cluster on the DR M8000

May 2008 – August 2008


UCAS (via Southnet Ltd), United Kingdom

Position:Solaris Consultant
 Migration of the existing high traffic websites to a highly available configuration on new servers whilst changing the underlying configuration.
Preparing kit for DR and running DR tests.
Configuration of Netbackup to cope the newly purchased VTL setup.
Prepared reports showing the current patch levels of all the servers and the main security and other issues.

April 2008 – May 2008


Capgemini (via Southnet Ltd), United Kingdom

Position:Solaris Consultant
 Reviewed the existing production environment for security and operational issues.
Built a Pre Production ITSM (BMC Remedy) environment to mirror the existing Production environment.
Moved the pre-prod environment into a clustered configuration.
After testing, reconfigured the production environment as a cluster, providing resilience to the end users.

Details available on request for:


June 2007 – April 2008


Kwari Ltd, United Kingdom

Position:Senior Unix Systems Administrator and Infrastructure Architect

March 2006 – June 2007


Cable and Wireless (Bulldog), United Kingdom

Position:Senior Unix Systems Administrator

July 2004 – March 2006


Nomura (via Morse), United Kingdom

Position:Unix Specialist

May 2002 – July 2004


Reuters and Nomura via Sun Microsystems Inc., United Kingdom

Position:Associate Site Engineer

Dec 2000 – May 2002


Sun Microsystems Inc., United Kingdom

Position:Support Hub Engineer


A LevelsBlundells School, Tiverton, Devon
  • Mathematics
  • Physics
  • Chemistry
GCSEsBlundells School, Tiverton, Devon
  • 11 subjects

Leisure Interests

  • Computing: Home networking, web hosting, keeping up-to-date with the latest technology
  • DIY
  • Reading
  • Swimming


 Available on request